Cookie Policy

We’re on a mission to transform healthcare delivery in Sierra Leone by making quality healthcare services accessible, affordable, and convenient for everyone.

Last Updated: [Insert Date]

Thank you for shopping with us. We value your trust and want to ensure you have a smooth and transparent experience. This Refund Policy explains how refunds, returns, and cancellations are handled for your purchases.

1. Eligibility for Refunds

We offer refunds under the following conditions:

  • The product/service was not delivered as described.

  • You received a defective or damaged product.

  • You were charged incorrectly due to a system or payment error.

  • You cancel a service within the permitted timeframe (mentioned below).

Refunds may not be granted if:

  • You changed your mind after purchase.

  • The issue is caused by misuse, mishandling, or incorrect setup by the customer.

  • The request is made after the refund window has expired.

2. Refund Window

To be eligible for a refund, you must submit a refund request within:

  • 7 days of purchase for digital products.

  • 3 days after receiving a physical product.

  • 24 hours for cancellations of scheduled services or bookings.

After this period, we may not be able to process your request.

3. Non-Refundable Items

Some items/services are not eligible for a refund:

  • Downloaded or accessed digital content.

  • Completed services (e.g., consultations, custom work).

  • Subscription fees already consumed.

  • Discounted or promotional items unless they arrive defective.

4. Return of Physical Products

If your order involves physical goods:

  • Items must be unused, in original packaging, and in the same condition as received.

  • You must provide purchase proof (invoice or order ID).

  • Return shipping costs are the responsibility of the customer unless the product was defective.

5. Processing Refunds

Once your refund request is approved:

  • Refunds will be processed within 5–7 business days.

  • The amount will be credited back to your original payment method.

  • In case of payment gateway delays, additional time may be required.

If your refund is rejected, we will inform you with a clear explanation.

6. Cancellations

  • Orders can be cancelled before they are processed or shipped.

  • Service bookings can be cancelled within the allowed cancellation period.

  • Once processing or service delivery has started, cancellations may not be possible.

7. Contact Us

  • If you have any questions or want to request a refund, please contact us:

    Email: [your email]
    Phone: [your phone number]
    Address: [your business address]

    We are here to help and ensure you have a positive experience with us.